Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of the Leasemble website at leasemble.com, the Leasemble application at app.leasemble.com and related services (together, the “Service”) provided by Leasemble (“Leasemble”, “we”, “us”).

By creating an account, signing an order form or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and “you” and “Customer” refer to that organisation. If you do not agree, do not use the Service.

If you and Leasemble have signed a separate written agreement or order form for the Service, that document takes precedence over these Terms where they conflict.

2. Definitions

“Customer Data” means data, files and content that you or your Users submit to the Service, including information about your properties, tenants, guests, leads, staff and suppliers.
“Order” means an order form, quote, online sign-up or other document that sets out the plan, fees and term for your use of the Service.
“Users” means your employees, contractors and other people you authorise to access the Service under your account.
“End Recipients” means tenants, guests and other people who receive contracts, invoices, links or messages that you send through the Service.

3. Business use and eligibility

The Service is intended for businesses and professionals who manage rental property. You must be at least 18 years old and able to form a binding contract to use it. You may not use the Service if you are barred from doing so under applicable law, including sanctions and export control laws.

4. Accounts and security

You must provide accurate account information and keep it up to date.
You are responsible for your Users, for the roles and permissions you assign to them and for all activity under your account.
Keep sign-in credentials confidential, do not share accounts, and tell us promptly at hello@leasemble.com if you suspect unauthorised access.
We may require additional verification or suspend access if we reasonably believe an account has been compromised.

5. Plans, fees and payment

Fees, billing frequency and subscription term are set out in your Order. Unless the Order says otherwise:

fees are payable in advance and are non-refundable, except where required by law or expressly stated in these Terms;
subscriptions renew automatically for the same term unless either party gives notice of non-renewal before the end of the current term;
fees exclude taxes, duties and similar charges, which you are responsible for paying, other than taxes on our net income;
we may change fees for a renewal term by giving you at least 30 days’ notice before that term begins; and
if an undisputed payment is overdue, we may suspend the Service after giving you notice and a reasonable opportunity to pay.

Any free trial or pilot is provided for evaluation, may be ended at any time and is provided “as is” without any commitment of availability or support.

6. Your data

Ownership. As between you and Leasemble, you own your Customer Data. You grant us a worldwide, non-exclusive, limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, to comply with law and as otherwise instructed by you.

Your responsibilities. You are responsible for the accuracy, quality and legality of Customer Data and for how you collect it. In particular, you are responsible for giving any required privacy notices to your tenants, guests and other individuals, for having a lawful basis (including consent where required) to collect and process their personal data, including identity documents, and for responding to their privacy requests.

Data protection. We process personal data in Customer Data as your processor or service provider, as described in our Privacy Policy. Where required by law, we will enter into a data processing agreement with you on request.

Export and deletion. You can export Customer Data using the tools available in the Service. After your subscription ends, we will make Customer Data available for export for a reasonable period on request and will then delete it in line with our Privacy Policy, unless the law requires us to keep it.

Service data. We may collect and use information about how the Service is used, in aggregated or de-identified form that does not identify you or any individual, to operate, secure and improve the Service.

7. Acceptable use

You must not, and must not allow anyone else to:

use the Service in breach of any law, including housing, consumer protection, anti-discrimination, privacy, anti-spam and electronic communications laws;
upload or send content that is unlawful, infringing, defamatory, harassing, fraudulent or harmful;
send unsolicited bulk messages, or messages to End Recipients without a lawful basis;
upload malware, or attempt to probe, scan, disrupt or gain unauthorised access to the Service or other accounts;
copy, modify, reverse engineer or create derivative works of the Service, except where the law expressly permits it despite this restriction;
use automated means to access the Service beyond the functionality we provide, or overload our infrastructure;
resell, sublicense or provide the Service to third parties except as permitted in your Order; or
use the Service to build a competing product, or benchmark it for publication without our written consent.

We may remove content or suspend access that we reasonably believe breaches this section. Where practical, we will notify you first and give you an opportunity to fix the issue.

8. Tenants, guests and electronic signatures

The Service lets you send contracts, invoices, check-in links and other messages to End Recipients. You are responsible for those communications and for your relationships with End Recipients. Leasemble is not a party to any lease, booking or other agreement between you and an End Recipient.

The Service provides tools to collect electronic signatures, including a one-time code confirmation and a record of the signing. You are responsible for deciding whether an electronic signature is appropriate for a document and for complying with the laws that apply to it in your jurisdiction. Some documents may require a different form of signature, witnessing or registration.

The Service is a record-keeping and workflow tool. It does not provide legal, tax, accounting or financial advice, and it does not process card payments. You are responsible for your contracts, invoices, tax obligations and financial records.

9. Third-party services

The Service can work with third-party products and services, such as listing platforms connected by iCal, messaging apps and your own email server. Your use of those services is governed by their terms, and we are not responsible for their availability, accuracy or data practices. If you enable a connection, you authorise us to exchange Customer Data with that service as needed for the connection to work.

10. Intellectual property and feedback

Leasemble and its licensors own all rights in the Service, including its software, design, documentation and trademarks. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right during your subscription for your Users to use the Service for your internal business purposes. All rights not expressly granted are reserved.

If you give us suggestions or feedback, we may use them without restriction or obligation to you.

11. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood to be confidential. The receiving party will use that information only to perform under these Terms, will protect it with at least reasonable care and will not disclose it except to its personnel and advisers who need to know it and are bound by similar obligations, or as required by law. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed or is lawfully received from a third party.

12. Availability, support and changes

We work to keep the Service available and to provide reasonable support by email. The Service may occasionally be unavailable for maintenance, updates or reasons outside our control. Any service levels we commit to will be set out in your Order.

We continually improve the Service and may add, change or remove features. We will not make a change that materially reduces the core functionality of a paid subscription during its current term without giving you notice, and if such a change adversely affects you, you may terminate the affected subscription and receive a pro rata refund of prepaid fees for the remaining term.

Features labelled beta, preview or similar are provided for evaluation, may change or be withdrawn, and are excluded from any service level commitments.

13. Suspension and termination

You may stop using the Service at any time. Subscriptions end at the end of the current term if either party gives notice of non-renewal as set out in your Order.

Either party may terminate these Terms by written notice if the other party materially breaches them and does not cure the breach within 30 days of notice. We may suspend or terminate access immediately if required by law, to prevent harm to the Service or others, or for a serious or repeated breach of the acceptable use rules.

On termination, your right to use the Service ends, and any unpaid fees for the period before termination become due. Sections that by their nature should survive termination will survive, including those on your data, intellectual property, confidentiality, disclaimers, limitation of liability, indemnities and governing law.

14. Disclaimers

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”. Leasemble disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free or meet every requirement. Reports, calculations and templates are tools to support your decisions, and you are responsible for reviewing their results.

15. Limitation of liability

To the maximum extent permitted by law:

neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility; and
each party’s total liability arising out of or relating to these Terms will not exceed the amounts paid and payable by you to Leasemble for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, to either party’s indemnity obligations, to breaches of the acceptable use rules, or to liability that cannot be limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.

16. Indemnities

By Leasemble. We will defend you against any third-party claim alleging that the Service, as provided by us, infringes that party’s intellectual property rights, and will pay the resulting damages and costs finally awarded or agreed in settlement. This does not apply to claims caused by Customer Data, third-party services, or use of the Service in breach of these Terms or in combination with items we did not provide. If the Service is or may be subject to such a claim, we may modify it, obtain a licence or terminate the affected subscription and refund prepaid fees for the remaining term.

By you. You will defend Leasemble against any third-party claim arising from Customer Data, your communications with or obligations to End Recipients, or your use of the Service in breach of law or these Terms, and will pay the resulting damages and costs finally awarded or agreed in settlement.

The indemnified party must notify the other promptly of the claim, give it control of the defence and settlement, and provide reasonable cooperation. A settlement that imposes obligations on the indemnified party requires its consent.

17. Governing law and disputes

These Terms are governed by the law specified in your Order. If your Order does not specify a governing law, these Terms are governed by the laws of the country in which the Leasemble entity that provides the Service to you is established, without regard to conflict-of-laws rules, and the courts of that country have exclusive jurisdiction.

Before starting formal proceedings, each party will try in good faith to resolve a dispute by contacting the other in writing and negotiating for at least 30 days. Either party may seek urgent injunctive relief at any time. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Nothing in these Terms removes rights you have under mandatory laws of the country where you are established that cannot be varied by contract.

18. Use of this website

Content on leasemble.com is provided for general information about Leasemble. It may describe features that are not available in every plan or region and does not form part of any agreement unless included in your Order. You may view and share pages for personal or internal business purposes, but you may not copy, scrape or reuse Website content for commercial purposes without our permission.

19. Changes to these terms

We may update these Terms from time to time. We will post the updated Terms on this page and change the “Last updated” date. If a change is material, we will give at least 30 days’ notice by email or in the Service before it takes effect, unless the change is required by law. Continuing to use the Service after changes take effect means you accept them. If you do not agree, you may choose not to renew your subscription.

20. General

Entire agreement. These Terms, your Order and any documents they reference are the entire agreement between the parties about the Service.
Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its assets, with notice.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, other than payment obligations.
Independent parties. The parties are independent contractors. These Terms do not create a partnership, agency or employment relationship.
Notices. We may give notices by email to your account administrator or in the Service. You may give notices to hello@leasemble.com.
Severability and waiver. If a provision is found unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver.
Language. These Terms are written in English. Translations are provided for convenience. If there is any conflict between the English version and a translation, the English version prevails to the extent permitted by law.

21. Contact us

For questions about these Terms, email hello@leasemble.com with the subject “Terms”.